Assessor Resource

MSTML4005
Undertake initial millinery consultation, subsequent fittings and finishing

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency covers the skills and knowledge required to conduct initial client assessment, determine client needs and expectations, and provide subsequent fittings to ensure client satisfaction.

This unit of competency applies to all service interaction with clients, including interviewing, assessing needs and expectations, making recommendations, fitting items and maintaining documentation. It encompasses skills required to prepare the finished product for presentation to the client.

Work may be conducted in small to large scale enterprises and may involve individual and team activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare for millinery project

2.1

Interview client to establish client needs and expectations

2.2

Obtain agreement to continue with millinery service

2.3

Conduct initial millinery consultation

3

Confirm millinery order

3.1

Use total look styling concepts to assess client profile and make recommendations

3.2

Discuss style recommendations, provide style options and negotiate to reach agreement with client

3.3

Provide patterns and sketches to assist client, as required

3.4

Confirm order according to workplace procedures

3.5

Arrange fittings, timelines and payment

3.6

Apply sizing systems and principles to head measurements

4

Conduct fittings

4.1

Present headwear to the client in a professional manner

4.2

Use professional judgement, discretion and interpersonal skills to discuss construction progress with client

4.3

Fit headwear, seek feedback and negotiate adjustments and modifications to the design

5

Finish headwear and present to client

5.1

Finish headwear according to client requirements and workplace procedures

5.2

Check headwear to ensure quality standards are met

5.3

Use effective interpersonal skills to present to the client

5.4

Complete and maintain details of finished article and client records according to workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

establishing client needs and expectations and obtaining agreement to continue with millinery service

conducting at least two (2) initial millinery consultations, using props and demonstration to help interpret and clarify client needs and expectations

using total look styling concepts to assess client profile, make recommendations, provide style options and negotiate to reach agreement with client

selecting appropriate materials and styles, patterns and sketches to make recommendations to client

confirming order according to workplace procedures and arranging fittings, timelines and payment

apply sizing systems and principles to head measurements

using professional judgement, discretion, problem solving and interpersonal skills to discuss construction progress with client

fitting headwear, seeking feedback and negotiating adjustments and modifications to the design on at least two (2) occasions

finishing headwear according to workplace standards and client requirements on at least two (2) occasions

presenting completed item to client

recording product and client details according to workplace procedures

maintaining accurate records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

millinery policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements

industry, workplace and product processes

a range of textiles and materials, including their composition and the stretch quality of fabrics

millinery production tools and equipment

millinery pricing

information required for complete consultation

style options, fashion trends and total look concepts

protocol regarding headwear and dress style for specific occasions

sizing systems and principles for head measurements

millinery manufacture techniques

agreement requirements with client:

millinery style

materials

features

costs

timeframe

finishing techniques:

brushing

steaming

pressing

attaching elastic

labelling

adjusting the positioning of trims

body language

documentation and transfer of information

quality practices

workplace procedures

recording and reporting practices.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in millinery consultation, fitting and finishing, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare for millinery project

2.1

Interview client to establish client needs and expectations

2.2

Obtain agreement to continue with millinery service

2.3

Conduct initial millinery consultation

3

Confirm millinery order

3.1

Use total look styling concepts to assess client profile and make recommendations

3.2

Discuss style recommendations, provide style options and negotiate to reach agreement with client

3.3

Provide patterns and sketches to assist client, as required

3.4

Confirm order according to workplace procedures

3.5

Arrange fittings, timelines and payment

3.6

Apply sizing systems and principles to head measurements

4

Conduct fittings

4.1

Present headwear to the client in a professional manner

4.2

Use professional judgement, discretion and interpersonal skills to discuss construction progress with client

4.3

Fit headwear, seek feedback and negotiate adjustments and modifications to the design

5

Finish headwear and present to client

5.1

Finish headwear according to client requirements and workplace procedures

5.2

Check headwear to ensure quality standards are met

5.3

Use effective interpersonal skills to present to the client

5.4

Complete and maintain details of finished article and client records according to workplace procedures

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

PPE

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

Establishing client needs includes:

using interpersonal skills to greet client

establishing initial millinery needs

explaining the millinery process to client

encouraging client to express and clarify requirements and expectations, including priorities, preferences, budget and timelines

Millinery consultation includes:

assessing client facial features, including shape and hairstyle

ascertaining intended use of millinery product

discussing materials, styles and millinery features with the client

using millinery models to demonstrate different millinery styles

discussing cost estimates with the client

recording size requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

establishing client needs and expectations and obtaining agreement to continue with millinery service

conducting at least two (2) initial millinery consultations, using props and demonstration to help interpret and clarify client needs and expectations

using total look styling concepts to assess client profile, make recommendations, provide style options and negotiate to reach agreement with client

selecting appropriate materials and styles, patterns and sketches to make recommendations to client

confirming order according to workplace procedures and arranging fittings, timelines and payment

apply sizing systems and principles to head measurements

using professional judgement, discretion, problem solving and interpersonal skills to discuss construction progress with client

fitting headwear, seeking feedback and negotiating adjustments and modifications to the design on at least two (2) occasions

finishing headwear according to workplace standards and client requirements on at least two (2) occasions

presenting completed item to client

recording product and client details according to workplace procedures

maintaining accurate records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

millinery policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements

industry, workplace and product processes

a range of textiles and materials, including their composition and the stretch quality of fabrics

millinery production tools and equipment

millinery pricing

information required for complete consultation

style options, fashion trends and total look concepts

protocol regarding headwear and dress style for specific occasions

sizing systems and principles for head measurements

millinery manufacture techniques

agreement requirements with client:

millinery style

materials

features

costs

timeframe

finishing techniques:

brushing

steaming

pressing

attaching elastic

labelling

adjusting the positioning of trims

body language

documentation and transfer of information

quality practices

workplace procedures

recording and reporting practices.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in millinery consultation, fitting and finishing, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow standard operating procedures (SOPs) 
Comply with work health and safety (WHS) requirements at all times 
Use appropriate personal protective equipment (PPE) in accordance with SOPs 
Identify job requirements from specifications, drawings, job sheets or work instructions 
Interview client to establish client needs and expectations 
Obtain agreement to continue with millinery service 
Conduct initial millinery consultation 
Use total look styling concepts to assess client profile and make recommendations 
Discuss style recommendations, provide style options and negotiate to reach agreement with client 
Provide patterns and sketches to assist client, as required 
Confirm order according to workplace procedures 
Arrange fittings, timelines and payment 
Apply sizing systems and principles to head measurements 
Present headwear to the client in a professional manner 
Use professional judgement, discretion and interpersonal skills to discuss construction progress with client 
Fit headwear, seek feedback and negotiate adjustments and modifications to the design 
Finish headwear according to client requirements and workplace procedures 
Check headwear to ensure quality standards are met 
Use effective interpersonal skills to present to the client 
Complete and maintain details of finished article and client records according to workplace procedures 

Forms

Assessment Cover Sheet

MSTML4005 - Undertake initial millinery consultation, subsequent fittings and finishing
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

MSTML4005 - Undertake initial millinery consultation, subsequent fittings and finishing

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: